Customer Support Q & A

  • Who are responsiblevacation.com?
  • How do I get further details about a vacation?
  • How do I book my vacation?
  • How do I book flights?
  • I don’t want to fly. How else can I get there?
  • Feeling overwhelmed? Need help finding a vacation?
  • How is my money protected? How can I trust the companies you work with?
  • I have not heard back from the company I have sent my inquiry to?
  • Can I use the website if I do not live in the US?
  • Can I have a brochure?
  • How do I claim my goodies for booking with responsiblevacation.com?
  • I want to subscribe/unsubscribe to your E-magazine
  • Want to meet like-minded travelers and share stories?
  • I want to market my company on responsiblevacation.com, how do I get further details on this?

    Who are responsiblevacation.com?
    responsiblevacation.com is the world's leading travel agent for responsible vacations. We do not directly operate the vacations themselves, instead we collate some of the best vacations from tour operators and local accommodation owners across the world that adhere to our criteria for responsible tourism. More details about us here

    How do I get further details about a vacation?
    Request more information directly from the vacation operator by clicking the blue inquiry link at the top of each trip page. You'll then be presented with a simple form to send an email inquiry directly to the vacation operator who runs the vacation. They will get back to you with further details as soon as they can but in case you have an immediate query you'll automatically receive an email giving you their phone number and contact details (these details will also appear straight away on your screen after submitting your inquiry). You can then discuss your vacation and book it directly with them.

    How do I book my vacation?
    You book directly with the vacation operator. We do not act as an intermediate for the booking itself.

    How do I book flights?
    We cannot book flights for you.

    I don’t want to fly. How else can I get there?
    We fully encourage overland travel wherever possible. Each vacation should give details on how to get there under the section 'how to find us'. For further details on the nearest train station, coach station or ferry terminal you can contact the vacation provider directly. Alternatively you can use the excellent website www.seat61.com for general information on how to travel by train worldwide.

    Once you know where you need to go you can search and buy your tickets and passes for train journeys in the UK and Europe. Search and buy tickets/passes here

    Feeling overwhelmed? Need help finding a vacation?
    There may be several different great operators offering the type of vacation you want. We can tell you which ones will be best for you and help give you advice on how to get around the site. So please contact Rosy on our Helpdesk on rosy@responsiblevacation.com

    How is my money protected? How can I trust the companies you work with?
    All vacations on responsiblevacation.com provided by UK based tour operators are either formally bonded or operate a system of separate client accounts with external signatories, to provide you with financial security in the unlikely event that they should cease to trade. We do also market vacations from overseas tour companies. As the bonding regulations are different in each country we strongly encourage you to inquire about how your money is protected directly with the company you are booking with, or take out personal travel insurance that covers the failure of the vacation provider. When booking hotels & accommodation it is usual to pay after the completion of your stay. We screen each company or accommodation for their responsible travel credentials and once we feel that they meet our standards they become a member of responsiblevacation.com and we promote them on our website. Find out more about The responsible travel criteria here

    We ask each customer that travels with us to make a review so we can continually assess the companies we work with. Find out more about previous reviews here

    I have not heard back from the company I have sent my inquiry to?
    You should expect a reply to your vacation inquiry within 48 hours; however some of the accommodations we work with are quite remote and may not have frequent/reliable internet access so they may take a little longer to get back to you.

    When you made your inquiry you should have received an automated email reply from us giving you the companies contact details should you wish to contact them direct. If you have not received the automated email from us then you may have originally given an incorrect email. If you believe this to be the case or would like us to chase your inquiry with the operator then please contact Rosy on rosy@responsiblevacation.com

    Can I use the website if I do not live in the US?
    If you are from outside the US you can book any of the vacations on this site. You may need to source your own flights though. In many instances tour operators will have chosen to give the price of the tour in local currencies.

    Can I have a brochure?
    We do not have a brochure. We promote many vacations and I'm afraid that there are far too many to publish. The website itself can be used as an online brochure.

    If there was a particular trip you were interested in then you can request a brochure directly from that company by making an inquiry – select 'click here to make an inquiry or book' which is located at the top of the page of the trip you were interested in, then you can request a brochure by clicking in the 'post me a brochure' box. Please note that if they are a small company, or based overseas, they may not have a brochure, so please ensure that you enter in your email correctly so they have some means of contacting you with more information.

    How do I claim my booking gifts for booking with responsiblevacation.com?
    If you have made a booking with a company that you have found via our website then we can send you our booking goodies as a thank you for using us. The goodies include either a Free Rough Guide travel book or $15. Find out how to claim here

    I want to subscribe/unsubscribe to your E-magazine:
    To subscribe to our ezine with vacation ideas, articles and offers please register here.

    To unsubscribe please click on the unsubscribe link at the top or bottom of any ezine in your inbox, or if you have already deleted your ezine please email us at rosy@responsiblevacation.com

    Want to meet like-minded travelers and share stories?
    Have you seen our new online community yet? Our travel community is the best way to discover and learn about great places from people who've been there or who live there. In our travel community you can find these people, ask them for advice and share your own tips. You can also use it as a place to manage your responsible travel inquiries and store vacation information and photos. See www.iknowagreatplace.com

    I want to market my company on responsiblevacation.com, how do I get further details on this?
    Further details on how to become a member here

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