1 independent reviews for Yucatan tailor made vacation in Mexico

Reviews for Yucatan tailor made vacation in Mexico

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review 11 Feb 2016

1. What was the most memorable or exciting part of your vacation?

Visiting the two butterfly conservation areas exceeded my expectations, it was a life time experience , spectacular inspiring insight into nature , which is not marketed around the world as it deserves.

2. What tips would you give other travelers booking this vacation?

Be prepared for hard physical demanding physical access to the mountains reserves.

3. Did you feel that your vacation benefited local people, reduced environmental impacts or supported conservation?

The local guides were fantastic and our presence contributed to the local economy.

4. Finally, how would you rate your vacation overall?

It was a better experience than I had expected. However your third party American partners were careless with the details of the itinerary, prior to leaving the uk they changed the pricing, after paying the full amount, they changed the details of my trip so I could not join my group on arrival into Mexico til the next day, with what turned out to be inaccurate information. The local representatives in Mexico were fantastic and I cannot see what value the American partners offer, in fact they were the cause of all of my reservations about using your company in the future.

Read the operator's response here:

Thank you for taking the time to give us your feedback. I am glad that you enjoyed the time in Mexico overall, particularly the butterfly conservation areas. I certainly respect you didn't agree in the itinerary change for security reasons. We followed the the information and concerns from our local contacts and maintain that it was in the best interest for your safety and security. In the end I am glad you arrived to the destination without any issues or complications and was able to proceed with the trip. I am sorry you are frustrated with our services.

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