1 independent reviews for Patagonia self drive vacation

Reviews for Patagonia self drive vacation

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review 9 Dec 2019

1. What was the most memorable or exciting part of your vacation?

Seeing Mt Fitzroy and the Torres de Paine massive

2. What tips would you give other travelers booking this vacation?

Check all the details provided to ensure your expectations are delivered before you leave - especially rooms and what the grade of the room delivers for you

3. Did you feel that your vacation benefited local people, reduced environmental impacts or supported conservation?

Yes, it benefitted local people. No, the environmental impact was not considered, we had long car journeys which could have been avoided by using local flights Yes, it supported conservation

4. Finally, how would you rate your vacation overall?

Had a number of incidents that caused us unnecessary stress and disappointment, all of which should have been managed by the operator, who we contacted at the time. We assumed the point of using an agency to arrange the trip should have prevented these situations arising.

Read the operator's response here:

Thank you for your online feedback and emails. We are pleased you had a memorable trip overall though would again like to reiterate our sincere apologies for the confusion over the timing of one of one of your transfer pick-ups and the undue stress this caused. We work very hard to ensure professional arrangements are provided and we immediately ensured it was a one-off misunderstanding. Likewise, we regret you were disappointed with the room allocation at one of the properties. We did seek to arrange an upgrade at that time though unfortunately the hotel was fully booked on the date of your stay and we could only provide a gift at a subsequent hotel in recognition. We have taken both issues onboard and will review how they were managed. I would also like to assure you the environmental impact is considered and for that reason we would not use local flights as suggested unless absolutely necessary. We recognise there are a couple of long road journeys on the self-drive itinerary though believe the incredible scenery is well worth it and very rewarding.

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