Andorra family vacation

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Responsible tourism

Responsible tourism: Andorra family vacation

Responsible mission: As adventure travelers we relish and celebrate the diversity of the world. We also recognise our obligation to protect the environments that we explore. Our aim is to tread lightly, whilst contributing to maintain the world’s culture and nature, and most importantly to engage the help of all our customers to utilise the potential of tourism as a tool to aid sustainable development. We believe that responsible travelers are welcome in the places that they visit.

On this trip: We employ the services of local people who depend on our visits for income. We use locally-run hotels and local operators for the activities.

Responsible code: Being Responsible is at the heart of everything our company does - full details of our code can be found on our website. The local supplier for this trip will promote our responsible travel code throughout your adventure. You will also receive specific information on this trip’s responsibility in your trip notes.

Helping to minimise negative impact:
All of our customers are invited to offset their international flight emissions. Contributions go to the Blue Ventures Carbon Offset program, a non-profit organisation which provides solar stoves for subsistence communities in Madagascar, benefiting the people and protecting the environment. We also contribute £2 per person towards offsetting of your in-country travel. We fully offset all emissions from our staff travel and run an energy efficient office.

Giving something back: We have a foundation that collects the funds that you donate to us to support our projects. All our customers are invited to make a £1 per person contribution to the foundation at the time of booking. We will match every contribution that you make with our own £1. You as a customer choose where these funds are used from a shortlist of nominated projects – so it really is YOUR foundation.

Partnerships: As a company we support The Travel Foundation, a UK charity that has been established to promote responsible travel practises throughout the whole of the travel industry. We also work with a number of charity partners who work in the destinations that we visit; including Friends of Conservation and Born Free Foundation.

1 Reviews of Andorra family vacation

1 out of 5 stars

Reviewed on 09 Jan 2007 by

We were very disappointed with our vacation it was terrible value for money. We were originally considering Egypt or Thailand but decided against it to have a New Year vacation where we were bound to have a better quality of accommodation. Andorra seemed ideal. We were not expecting the awful 1 star accommodation provided for the price we paid. The rooms or hotel in general were just not acceptable for family groups. The operator should without a doubt have used a cleaner and more suitable hotel.

Also it is no ones fault that there was no snow in Andorra but we were promised that all activities would take place. Because of this promise we went ahead with the trip. Only to discover that activities did not take place. Out of the 16 people on this vacation all 16 were very disappointed and each family complained directly to the operator during the first couple of days of the vacation. The operator has not yet bothered to deal with this situation.

Read the operator's response here:

We were sorry to hear that the Bellamy family did not enjoy their recent trip with us to Andorra. Over the last three years we have used the Hotel Roc for all our family groups both in summer and winter and, on the whole, have had excellent feedback with particular praise for the friendly staff and atmosphere.

We understand that there were some cleanliness issues on arrival that were subsequently dealt with and our whole team in Andorra made the utmost efforts to ensure that the rest of the vacation was up to the usual high standards. It is unfortunate that the lack of snow disrupted some of the range of activities on offer but feel that great efforts were made to try to provide as fun and varied a programme as possible. We were in contact with clients during the course of the vacation to investigate the issues raised and were prepared to help one family return home early. This was declined. We have contact from one family since their return and are investigating all the issues raised.

We remain confident that this vacation is an excellent opportunity to experience a range of winter activities from a comfortable base. A number of clients have returned to the hotel again under their own steam and a similar group the week before, over Christmas 2006 , gave us good feedback from their vacation.

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