Angela Dimitrova review 15 Jan 2022
1. What was the most memorable or exciting part of your vacation?
The places we visited were amazing
2. What tips would you give other travelers booking this vacation?
Do not book travel with this operator, esp. during COVID: they provide no support/info for country requirements, they do not properly organize the required PCR tests despite multiple prompts and discussions (we almost missed entry in one of the countries as a result and had to put a lot of efforts ourselves to organize and push labs), they overcharge for activities but refund below fair market value in case of cancellations. All in all, horrible experience with the travel agent
3. Did you feel that your vacation benefited local people, reduced environmental impacts or supported conservation?
4. Finally, how would you rate your vacation overall?
Places amazing - 5 stars, logistics and travel agent horrible - 1 star. Overall, 3 stars, even less due to the stress and issues with the operator
Read the operator's response here:
Thank you for taking the time to give us your feedback. While we work hard to maintain our high standards, there were some inconveniences this time.
We would like to clarify that we offered to help you with the PCR test but you preferred to book it on-site, so the logistics were more complex. We have agreements with laboratories in all destinations and the tests are done in the hotel or in a nearby laboratory, and in that case, we include a transfer in the reservation. We even have an emergency line to provide 24/7 support to our travelers, as well as a member of our team dedicated to advising on PCR issues,
country requirements, and protocols. We tried to help you as much as we could and give you the best support. The tour you mention was canceled because the land border was not open and we made the corresponding refund.
We are happy to hear that the places you visited were wonderful for you as well. We assure you that we have taken your comments into consideration to improve our service, and we will be more firm in our recommendation about booking PCR tests in advance with us.
Best regards from our team.