1 independent reviews for Guyana small group tour

Reviews for Guyana small group tour

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review 15 Oct 2022

1. What was the most memorable or exciting part of your vacation?

Karanambu lodge- anteaters and giant otters

2. What tips would you give other travelers booking this vacation?

Do not book through this operator! Pre-trip info was insufficient and even partially incorrect. Fellow travelers booking through other operators had been taken care of a lot better. Zero involvement from responsible travel, all went through this operator.

3. Did you feel that your vacation benefited local people, reduced environmental impacts or supported conservation?

Yes

4. Finally, how would you rate your vacation overall?

Will not use responsible travel nor operator again!
asked to respond re q2 + 4 - 23/12/22

Read the operator's response here:

Hi Daniela. I am really glad you enjoyed the trip - Guyana is an amazing country and this is definitely a unique way to explore this destination. We are obviously disappointed (and a little confused) as to why you were not happy with pre-trip information. As well as telephone conversations with yourself (where I was able to give you my direct experience of this trip), we also assisted you with and extension and trying to book your flights and providing you with full practical information (6 page document) and joining instructions - This is all sent via email and I wonder if maybe something was caught in junk mail?. We work really close with the local operators on this trip and I will double check if they are recently added any further information and am sorry if anything was amiss. We do send many clients to Guyana (or did pre-covid) and our clients have usually been delighted with our service. Many of our clients choose to rebook with us due to our personal service so I apologise that you did not feel this. Or maybe German operators offer a different level of service and may have suited you better? With regard to Responsible Travel, this is a portal where likeminded companies (such as ourselves) advertise our responsibly operated trips. Responsible Travel never get involved with any trip bookings apart from assisting people in the first place to select an appropriate trip. Whilst we are sad that you would choose not to use us again, our main aim is to ensure you have a fantastic vacation so we are pleased that this was achieved at least.

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