1 independent reviews for North Spain small group vacation, a food adventure

Hello Marianne, thank you for taking the time to share your feedback about your Real Food Adventures trip in Spain. We appreciate your insights and will address each of your comments below. We're delighted to hear that San Sebastian and the cooking experience with Chef Ben were highlights of your trip. Meeting new people and engaging in local culinary traditions are key elements we aim to offer on our tours. Your suggestion to obtain detailed information about the guide's involvement is valuable. We strive to provide clear communication about the roles and expectations of our guides. We'll work on improving this aspect to ensure future travelers are well-informed. We regret that the transportation arrangements negatively impacted your experience. While our goal is to minimize environmental impacts, your feedback is an important reminder that we could always improve our current practices. Since 2010, we have been a carbon-neutral company, actively measuring and offsetting our carbon emissions through various international projects. We are continuously seeking ways to reduce our environmental footprint, including efforts to reduce plastic waste and emissions from transport. Please be assured that we are committed to exploring additional measures to enhance our sustainability practices. We are sorry to hear that your vacation did not meet your expectations in terms of cost and accommodation quality. Our trips are designed to provide authentic experiences using public transport and tourist-class accommodation (2-3 stars), which can vary by region. We strive to offer immersive and enjoyable experiences, and it’s disappointing that this was not reflected in your journey. Your comments will be taken into consideration as we review and enhance our offerings. We appreciate your feedback and are dedicated to making continuous improvements to provide better travel experiences. Best regards, Customer Care team