3 independent reviews for Sarawak family holiday

Reviews for Sarawak family holiday

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review 8 May 2022

1. What was the most memorable or exciting part of your vacation?

Hike through the rainforest

2. What tips would you give other travelers booking this vacation?

Check carefully the hotel infrastructure to manage your expectations

3. Did you feel that your vacation benefited local people, reduced environmental impacts or supported conservation?

No. I guess the vast part of the money goes to the agency in the UK as we've not seen any investment in infrastructure. Not sure how much the driver or local guys are paid, there is no transparency about that. The hotel we've stayed does not seem to care about sustainable investment, nor was there any contact with local people who we could see will benefit from our stay. The hotel in the rainforest is very run down and out of shape with no investment at all, seems the money is passed on directly to the owner who is somewhere else...

4. Finally, how would you rate your vacation overall?

Great time, great memory, totally overpriced.

Read the operator's response here:

Hi Ilan, and thank you for taking your time to submit your review. I was very pleased to now that overall your family has had a wonderful time exploring Borneo and that you have all enjoyed your rainforest experience. It's a shame you haven't felt that your vacation benefitted local community. We pride ourselves in providing our customers with local experiences that benefit both the travelers and local people in the destination. All accommodation we book is locally run and provides employment for the local people; we use services of local drivers and guides with their in-depth knowledge of the local areas. We were sorry you felt the hotel you stayed at was run down. We must appreciate that it has been closed for over two years so I imagine that it will take a while to get back up to speed with things such as the general decor and maintenance of the place. They have no doubt lost a lot of staff as the impact on the travel industry has been so huge and therefore things are running much more slowly as they start picking up. The good news is that they are currently operating at 100% occupancy and we are hoping that it will improve soon now that visitors are returning. Thank you for your feedback, Ilan, it is much appreciated and will help both us and our local partners make sure our future customers enjoy their vacations in Borneo. I am especially pleased that we've settled the issues you've raised and that you would trust us to book your next family adventure! Best wishes, Ceri

review 5 Sep 2018

1. What was the most memorable or exciting part of your vacation?

The best part of our vacation was the time we spent in Sarawak, Borneo. Kuching is a peaceful and beautiful city situated on a river. The company there looked after us and helped us discover the wonderful wildlife of Borneo. Traveling in Maylasia mainland was a bit hit and miss,an example being was a journey which should have taken 6 hours took 14 hours with us arriving on a beach at 8:30 at night with not a clue where our accomodation was.

2. What tips would you give other travelers booking this vacation?

Sarawak is very laid back and easy. You really don't need a 3rd party travel agent as the locals are helpful and you can book through the hotels once you have arrived.

3. Did you feel that your vacation benefited local people, reduced environmental impacts or supported conservation?

Yes, in Sarawak all our guides were from local tribes and seemed very proud of their country. Conservation unfortunately in mainland Malaysia does seem to be a priority.

4. Finally, how would you rate your vacation overall?

It was a busy vacation with plenty to see and do. There were some great highlights such as the frog hunting in Sarawak but also some really frustrating parts such as landing in Perhentian Island in the dark after traveling all day.

Read the operator's response here:

Thank you so much for your comments Nicole, we're delighted that on the whole you had a really memorable family vacation to Borneo. We're so pleased that your time on the 'Sarawak with the Family' itinerary went very well and our local partners and guides looked after you well and helped you discover the wonderful wildlife of Borneo! For your additional time in mainland Malaysia, we're sorry to hear about your experience for your transfer to the island as this isn't what we would expect, as discussed on your return we are currently looking into this further to understand why this happened and to prevent it from happening again in the future. Best wishes, Fiona

review 8 Nov 2017

1. What was the most memorable or exciting part of your vacation?

Arriving at Bako National Park (via an exhilarating boat ride), wading on to the un-spoilt beach and then seeing hibiscus monkey's swinging through the trees.

2. What tips would you give other travelers booking this vacation?

Malaysian Borneo, centered around Kuching, is a brilliant way for families with younger children to get a taste of all tha the country has to offer. Nothing is more than an 40 minute drive from the delightful city - jungle, orangutangs, monkeys, frogs and stunning beach.

3. Did you feel that your vacation benefited local people, reduced environmental impacts or supported conservation?

All our guides were local, passionate about their country and knowledgeable about protecting their environment.

4. Finally, how would you rate your vacation overall?

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