Wildlife - Landscape - People

At Responsible Travel we help our customers live their travel dreams, while ensuring local people and wildlife benefit. We also aim to be a catalyst for positive change in the tourism industry.

Responsible Travel is the world's largest online travel company specialising in responsible tourism. We offer over 5,000 vacations, across 180 countries. Every trip on our site is screened for its commitment to responsible tourism. In addition, we are an online publisher, publishing over 400 travel guides and articles.

The company has been around since 2001; we grew rapidly in 2017 and aim to expand further in 2018.


Job vacancies in travel companies


We currently have 2 job vacancies:

  • Vacation Helpdesk Sales Specialist - Responsible Travel: £19,000 - £23,000 plus £3K OTE - Brighton, UK
  • Content writer - Responsible Travel: £23,500 - £25,500 - Brighton, UK
  •  
    Vacation Helpdesk Sales Specialist - Responsible Travel: £19,000 - £23,000 plus £3K OTE - Brighton, UK
    An exciting opportunity has arisen to work on our Help Desk in our Brighton office offering our customers really excellent customer service. Our aim is that every customer leaves us feeling that they've dealt with someone who really cares about them and their travel experience and has delivered a very high standard of service. We hope they'll return to Responsible Travel and tell their friends and family about us.

    The role focuses on helping customers to find the right vacation company for them. In some cases they will have clear idea of the vacation they want and may just require further information and reassurance. In other cases they will need guidance and you will need to expertly determine their requirements in order to discuss different vacation styles and options to ensure you send their vacation enquiry to the most suitable of our tour operators.

    Your main task will be dealing with phone enquiries, and customer travel enquiries via email.

    A key part of this role will be learning about the respective areas of expertise and strengths of the many different tour operators that we market. You should possess outstanding customer service skills, work well to targets and be passionate about both travel and responsible tourism. Ability to multi task, work well under pressure and confidence in dealing with customers both via email and telephone is imperative. Initiative to tackle situations quickly and calmly as they arise is essential. The ideal candidate will have travel sales and customer services background.

    This is a fantastic opportunity to work with the world's leading responsible tourism organisation and become part of our friendly and energetic Brighton team.

    Key skills required
  • A love of looking after customers and getting great satisfaction in delivering really memorable customer service
  • Excellent telephone manner with the ability to build rapport very quickly with customers
  • Be very articulate with a good level of written and spoken English
  • Sound travel knowledge and a passion for travel
  • An empathy with and basic understanding of responsible tourism
  • Be motivated by hitting and beating targets
  • Ability to show initiative and be confident in taking on new tasks
  • Ability to self-manage and prioritise
  • Ability to work under pressure and remain calm and cheerful

  • Remuneration and benefits
    Salary of £19-23,000 per annum depending on experience and £3,000 bonus subject to targets being met.

    Benefits include – being part of generous profit share scheme, the ability to take a half day a month to volunteer with a local cause that you feel passionately about, 1 or 2 full volunteering days out as a company per year providing the Help Desk is suitably staffed. 21 days vacation rising to a max of 26 after 5 years, and a staff health plan.

    Opening hours
    Contracted working hours are 35 hours a week (40 hours including lunch hours).

    Current weekly shifts cover opening hours between 9am and 7pm Monday to Friday, and 10am to 4pm on Saturdays.

    Typical shifts are 10am–6pm or 11am–7pm Monday-Thursday, 10am-6pm Friday, and 10am–4pm Saturdays.

    Please note that the above shifts may change in the future and may include working Sundays and Bank Vacations.

    Part time applications will be considered if you are able to work weekends and public vacations.

    Applications
    Please send a CV and covering letter detailing why you think you would be suitable for this role to tim@responsibletravel.com. Applicants need to be based in the UK at this time. Applications close on 1st May.

    We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, gender, disability, religion/belief, sexual orientation or age.

    No agencies please.

    [Posted: 6 Apr 2018]
     
    Content writer - Responsible Travel: £23,500 - £25,500, depending on experience - Brighton, UK
    About the role
    Responsible Travel is looking for an experienced content writer to be based in our Brighton office. The writer’s main responsibilities will be:

  • An overhaul of the existing product pages, ensuring the visual and written style of these pages meets the high quality of the rest of the website. We are looking for a competent writer who is able to describe the vacations and tours honestly and uniquely – using good SEO practice to increase search rankings and attract new visitors.

  • Writing online travel guides and in depth articles to destinations and activities. We don’t subscribe to typical travel writing clichés or overt marketing language; our writing is honest, chatty, insightful and shows personality.

  • As part of this role, you will receive training in using our database and will be uploading some of the content directly to the website. In addition to this, the writer will be creating and editing content to support the wider business. Examples may include updating published travel guides, carrying out interviews with vacation companies and tourists, and creating campaign copy to use in our marketing and communications activities.

    About you
  • You enjoy inspiring and informing others about destinations, travel ideas and responsible tourism.
  • You have a minimum of three years of experience of writing both longer form articles as well as copywriting for the web.
  • You have demonstrable desk-based research skills.
  • You have experience of rewriting, editing, proofreading and subbing copy.
  • You are to work quickly, accurately and to produce copy to deadlines.
  • SEO experience is desirable.

  • Salary, benefits and application details
  • Salary : £23.5k - £25.5k, depending on experience.
  • Vacation: 21 days’ paid vacation plus bank vacations.
  • Duration: One year fixed term contract, with a view to this becoming permanent.
  • Hours: Full time (9am-5pm, Monday-Friday including a one-hour break). Please note – we are not able to offer this as a part time role.
  • Location: Responsible Travel’s office in Central Brighton. We will consider the option of working from home on certain days, though you will be expected to travel to our Brighton office at least three days per week.

  • To apply, please email vicki@responsibletravel.com by 27th April 2018. Please include:
  • Your CV and a covering letter.
  • Relevant links to or samples of your published work.
  • A 150-word description of a destination of your choice, written in the style of our travel guides.

  • Applications which do not contain all of the above will not be considered.

    We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, gender, disability, religion/belief, sexual orientation or age.

    No agencies please.

    [Posted: 10 Apr 2018]
    Please note: We are based in south-east England, in Brighton (we do not have offices elsewhere) and as we do not operate tours we do not employ guides, tour leaders, activity co-ordinators, trip organisers, or anybody outside the UK.
    Convert currencies