Reviews
When travelers return from their vacation with you, Responsible Travel will email them a review link asking for feedback about their trip. These are rated out of 5 stars and contain four short questions.
1. What was the most memorable or exciting part of your vacation?
2. What tips would you give other travelers booking this vacation?
3. Did you feel that your vacation benefited local people, reduced environmental impacts or supported conservation?
4. Finally, how would you rate your vacation overall?
We send our review email the day after the customer returns from their trip, so it is essential you are declaring bookings with accurate dates to ensure they receive this at the right time. We also send a follow up review email 7 days later. Having reviews against your trips on our site is key to attracting new customers and giving them confidence to inquire and book.
Not every customer fills in the review link we send them– some do not want to write a review and others may have already completed a feedback form sent by you for your website. In the case of the latter, please encourage your customers to complete our review too. Customers value other travelers feedback, and having a fantastic review rating will allow your trip page to stand out amongst the 6000+ we have on our site.
Responding to reviews
We aim to publish all reviews on the site within 14 days of receiving them from the customer. If the review is positive we do not require any action from you, although you may wish to thank the customer via email. We do not add thank you notes or positive responses from partners to the reviews for admin reasons.
If a review is left with a 1 or 2 star rating, we will personally contact the customer and yourselves to discuss and find a resolution. If the customer is unsure or adds a negative comment for Q3 we require a response from you, here you can highlight the statements made in the MAD to show how the trip does minimise impact on the environment and benefits the local community. We are reliant on our reviews and customer feedback to alert us to issues in this area, product pages with a negative answer for Q3 and no response from an operator after 14 days will be taken offline.
Please see our guide to responding to reviews
Resending the review link
If a customer says they have not received the review email, please contact your partnership manager for the review link.
1. What was the most memorable or exciting part of your vacation?
2. What tips would you give other travelers booking this vacation?
3. Did you feel that your vacation benefited local people, reduced environmental impacts or supported conservation?
4. Finally, how would you rate your vacation overall?
We send our review email the day after the customer returns from their trip, so it is essential you are declaring bookings with accurate dates to ensure they receive this at the right time. We also send a follow up review email 7 days later. Having reviews against your trips on our site is key to attracting new customers and giving them confidence to inquire and book.
Not every customer fills in the review link we send them– some do not want to write a review and others may have already completed a feedback form sent by you for your website. In the case of the latter, please encourage your customers to complete our review too. Customers value other travelers feedback, and having a fantastic review rating will allow your trip page to stand out amongst the 6000+ we have on our site.
Responding to reviews
We aim to publish all reviews on the site within 14 days of receiving them from the customer. If the review is positive we do not require any action from you, although you may wish to thank the customer via email. We do not add thank you notes or positive responses from partners to the reviews for admin reasons.
If a review is left with a 1 or 2 star rating, we will personally contact the customer and yourselves to discuss and find a resolution. If the customer is unsure or adds a negative comment for Q3 we require a response from you, here you can highlight the statements made in the MAD to show how the trip does minimise impact on the environment and benefits the local community. We are reliant on our reviews and customer feedback to alert us to issues in this area, product pages with a negative answer for Q3 and no response from an operator after 14 days will be taken offline.
Please see our guide to responding to reviews
Resending the review link
If a customer says they have not received the review email, please contact your partnership manager for the review link.
